IT Service Desk Analyst

Location: Darlington
Salary: Up to £26,000 per annum
Contract: Permanent
Hours: 37.5 hours per week

An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.

Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery.

You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.

Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays.

What’s in it for you?

Salary- Up to £26,000 per annumper annum depending on experience.

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- 5% Employer Contributions. 

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

About you:

• You have a customer focused approach, where the user experience is at the forefront of what you do.
• You can demonstrate a passion for providing excellent customer service.
• You’re able to take a logical approach to fault finding and problem resolution.
• You have a “Can Do” attitude and are results driven.
• You’re confident in engaging and challenging across all levels.
• You have a keen eye for detail and are able to multitask effectively in a fast-paced environment.

About us

Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle through our broad mix of operating companies. We support our customers through a network and diversified fleet of over 125,000 owned and leased vehicles, together with over 600,000 managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK, Ireland, and Spain, and continue to grow. Our Group IT team are at the heart of our business and key to our success.

Be part of our future

If you would love to join our team as a Service Desk Analyst, we encourage you to find out more. Apply today!