IT Service Desk Analyst

Posted 15 November by Badenoch & Clark
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IT Service Desk Analyst

Chester
£10-20 per hour
12 month contract

A large global organisation based in Cheshire is currently looking for an IT Service Desk Analyst to take on a 12 month contract

This is an excellent opportunity to join a large and forward thinking organisation working on a busy IT service desk. You will be responsible for carrying out day to day tasks of the IT Service Desk function - taking calls, working with internal employees, resolving their issues and answering IT queries.

Key duties include:
*Providing a consistent and customer focused approach when dealing with all telephone calls
*Troubleshoot and provide first contact resolution where possible
*Log tickets with accurate and clear information including priority
*Direct call routing to support teams and escalation where required

Ideally we are looking for candidates with the following experience / skills:
*Previos experience with an IT support role supporting a large user base
*ITIL environment experience preferred

Please apply online now for immediate consideration

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

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Reference: 39377745

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