IT Helpdesk Team Leader - 2nd line

Posted 4 April by Browne Jacobson LLP Easy Apply

We are a national law firm offering a unique collection of specialisms across the commercial, public, health and insurance sectors, with offering in Birmingham, Exeter, London, Manchester and Nottingham. We have long-standing relationships with an impressive range of clients and aim to truly understand their needs to deliver an exceptional service which exceeds their expectations and makes their life easier.

The role of IT helpdesk team leader is to supervise and oversee the day to day operation of a team of 2nd line engineers based on our award winning service desk. The team provide desktop support to over 900 firm colleagues across our 5 office locations. They will be responsible to ensuring the team continue to meet their SLA's and continue to provide an excellent, consistent level of service to their colleagues.

The successful candidate will have at least 2 years proven experience in leading a small team of engineers and preferably hold an ITIL qualification.

Excellent benefits package available

Required skills

  • Helpdesk
  • ITIL
  • Service Desk
  • Team Leader
  • 2nd Line

Reference: 34824131

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