IT Helpdesk Support Apprentice

Posted 1 week ago by Intequal

Vacancy Overview:

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Working Week:

37.5 hours

Weekly Wage:


Detailed Job Description:

Job Specification

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role

We are looking to recruit an IT Helpdesk Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

• Supporting the other members of your team.

• Adhering to the core helpdesk processes, within your team.

• Providing first line technical support via telephone, email and remote access control.

• In line with Service Management Principles, providing a high level of customer service for all support queries.

• Taking ownership of customer problems and being proactive when dealing with customers’ issues.

• Logging and updating all calls on the call logging system.

• Escalating more complex calls to an appropriate IT Support member.

• Liaising with external support partners, such as Vendors like Microsoft, Dell and Aerohive where necessary for any problems which cannot be resolved in-house.

• Assisting other people within the organisation with the preparation of documentation such as a scope of work.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company

Founded ten years ago, our client has built a solid reputation in Education, Charity and Commercial sectors for delivering tailored IT Solutions. They have also developed a sound reputation for planning, building and integrating BYOD solutions at a number of large and small schools. Their success is founded on a simple principle that each customer and each solution need to be investigated, quoted, planned and delivered based on its own success criteria, as the same solution does not necessarily meet the requirements of all customers.

Skills Required:

• You will be highly organised, have excellent communication skills and a brilliant telephone manner.

• You will be willing to work hard and eager to learn.

• You will be flexible, adaptable, possess the ability to multitask, be a logical thinker and have good interpersonal skills.

• You will be focused on delivering good customer service, maintaining a high level of professionalism at all times.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Other Information:

Location - Princes Risborough, HP27

Working Hours - Monday to Friday, 9am – 5.30pm (30 minute daily lunch break)

Wage = £180 per week

We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 02392 number. If you miss a call, we will send you an email.

Required skills

  • • You will be highly organised, have excellent communication skills and a brilliant telephone manner. • You will be willing to work hard and eager to

Reference: 35980403

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