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IT Command Centre Analyst

Posted 8 March by Gi Group Easy Apply Ended

IT Command Centre Analyst

12 Month Fixed Term Contract
Location: Northampton
Working Hours: Flexible hours 07:00 to 19:00, Monday to Friday
Salary: Competitive (+ shift allowance)

Purpose of the Role:

The IT Command Centre Analyst role is primarily to monitor and operate all of the IT Command Centre (ITCC) systems, following correct procedures, alerts, job instructions and actions. Key

Responsibilities include:

- Operate system job schedules using BMC Control M, Metalogic Supervisor and other scheduling products.
- Repair schedule issues where necessary.
- Operate systems using run sheets and other documented processes/procedures.
- Provide 1st line support function for a variety of systems, server infrastructure and application issues.
- Create ITCC processes and procedures where necessary.
- Create innovative ideas to improve the way IT Command Centre runs.

Knowledge, Skills and Experience:

- (A full understanding of all IT Command Centre tools, alerting and automation.
- A full understanding of the incident management process.
- A good knowledge of Services and SLA's.
- ITIL knowledge.

Required skills

  • ITIL
  • BMC Control
  • Metalogic Supervisor

Reference: 34641103

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