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Internal & Digital Communications Executive

Posted 2 February by Capita Ended

Internal and Digital Communications Executive

Location: London

Salary: Competitive along with bonus and standard benefits

About the role

The Data and Communications Company (DCC) is delivering a once-in-a-generation programme to build a smart metering network for Great Britain.

Perhaps the most ambitious of its kind in the world, the programme will allow energy suppliers to roll out millions of smart electricity and gas meters to homes and small non-domestic properties. Funded by the energy industry, the network will connect smart meters to the business systems of energy suppliers, network operators and other authorised service users.

The smart metering network will help Great Britain become a global leader in smart energy and the development of smart grids.

DCC (a licensed Capita company) is the programme and service integrator working on behalf of the energy industry to establish and operate the data and communications infrastructure that will enable all UK homes to have a smart meter by 2020

What you will do:

  • Maintaining a new intranet site for the DCC to support our colleagues (using the Umbraco CMS platform) collaborating on large scale programme delivery and giving great operational service to customers

  • Maintaining the external website, posting and editing content for internal stakeholders in line with our regulatory requirements and strategic narrative. This is done via the Umbraco CMS .

  • Posting on and monitoring of DCC's social media presence

  • Commissioning digital content including videos, CGI, photography and infographics across internal and external platforms including Intranet, Website & Social Media.

  • Helping to roll out and maintain Smart DCC's new intranet

  • Advising internal teams about internal communication issues and developing internal communication plans

  • Editing the staff e-bulletin, including sourcing stories from across the business

  • Advising Internal teams about external digital communications material (including Social media) and sourcing content that is appropriate and supports the external strategy.

  • Seeking and responding to feedback from staff and adjusting communications content accordingly

  • Maintaining the external digital communications plans, including content scheduling for social media.

  • Helping handle the internal communication and external digital communications response to crisis situations

  • Drafting internal communications materials

Your experience will include:

  • You should have experience of working in an internal communications team, ideally at an organisation undergoing change

  • Writing skills: You need excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees and turn stakeholder updates into engaging external material.

  • Creative skills: You need the creative ability to develop stories from operational activities and departmental inputs.

  • Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential. Experience with CMS is required, ideally Umbraco being the specific platform we use. Experience in posting on social media is also a necessity with a strong understanding of the various platforms.

  • Interpersonal skills: You need good interpersonal and relationship-building skills in order to work with programme directors, HR and the change team. You also need to possess the confidence to deal with senior executives and explain communication techniques to them.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, a discretionary bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34381376

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