Internal Account Manager

Posted 21 September by Meridian Business Support
Easy Apply

Internal Account Manager
£19,000-£20,500
CW1 Crewe

PERMANENT

The ethos and values are central to the way this company do business. They help to shape the culture by defining the behaviours they expect from the staff.

The Role

  • Responsible for the management of internal customer accounts for a number of major accounts, serving as the first point of contact, providing a friendly and efficient service that meets and aims to exceed customer expectations and ultimately driving customer loyalty.
  • Supporting the external sales team to grow major accounts
  • Coordinate the day to day management of customers quotations, orders, generate and convert sales leads.
  • Identify and achieve profitable sale opportunities
  • Prepare quotations and tenders.
  • Receive inbound calls and build effective customer relationships to ensure excellent levels of customer service
  • Build strong customer relationships
  • Understand business needs
  • Work closely with field sales team to provide sales support
  • Proactively follow up quotations
  • Review orders
  • Develop new opportunities
  • Manager personal portfolio of customer accounts
  • Ensure accounts operate effectively and any information required is provided quickly
  • Accurate management of customer information
  • Keep customers fully updates on quote and order progress
  • Respond to all cancellation requests
  • Proactively liaise between departments and manufacturing sites
  • Maximise sales
  • Assist with customer meetings and visits
  • Prioritise workload

Person Specification

Essential

  • Strong Customer Service/ Account Management background
  • Strong organisational/ admin skills
  • Ability to influence and negotiate
  • Confident, solution focused and forward thinking approach
  • Excellent communication skills

Preferred

  • Use of Oracle
  • Experience of account management with manufacturing or engineering business to business

Hours

Monday-Friday 37.5 hours

Salary

£19,000-£20,500 per annum

Interested?

Call Laura on

  Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

Reference: 36175710

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