CUSTOMER SERVICE ADVISER
Basic Salary between £14,000 to £19,000 per annum dependent on experience in line with Department salary structure.
Plus additional Bonus payments available monthly: -
Customer Service Bonus £600 per month maximum (£7200 per annum)
Attendance Bonus £500 Maximum bonus (per annum)
Proven track record in dealing with motor and/or household insurance. Previous motor and/or household insurance experience.
Shifts: Maximum 40 hours per week:
Shifts to include 2 weeks of earlys, a week of mid shifts, 1 week late and 1 in 3 Saturdays.
Department opening times are: Monday to Friday 8.30am - 7.30pm
Saturday 9am - 5pm
Sunday 10am - 4pm
·Efficient handling of customer enquiries and for the delivery of accurate and informative mid-term insurance quotations and amendments to existing customers policies.
·Maintain a high level of motivation and strive to, and achieve monthly departmental targets.
·Offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.
·Liaise with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters.
·Generate and send out certificates and continuation cover note's as required.
·Interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.
·Focus on customer care and excellent communication skills are essential
·Excellent telephone manner and call handling techniques are required
·Attention to detail and ability to communicate and correspond professionally with all customers
·Ability to perform efficiently and effectively working under pressure in a call centre environment
·Ability to work and participate as part of a team in order to meet personal and team service targets