The role requires management of critical third-party suppliers. This will include managing support and monitoring processes with the third-party suppliers.
This role requires a technology enthusiast with strong leadership, organisational and analytical skills. A key part of this role is to plan and manage technology enhancements utilising internal and external resources.
This is a hands-on technical managerial role as you will act as a technical lead across IT projects and act as a senior point of escalation for technical issues.
The position is based at White Stuff’s Head Office – Oval, London. Occasional travel will be required to White Stuff Shops (UK and Europe) and our Distribution Centre and Contact Centre in Leicester.
What you'll be doing:
-Leading a small team of technical professionals including, where relevant, third party staff and suppliers to support, design, implement and maintain technical solutions for the business.
-Planning and organising resource allocation between BAU, incidents, project requirements and Infrastructure improvements.
-Supporting and maintaining the overall IT infrastructure across approximately 130 sites including; networking, storage, servers and applications.
-Providing the strategic lead on infrastructure and systems to enable the department to build class leading tools and services.
-Utilising security, capacity, performance and availability management processes to ensure IT infrastructure meets current requirements and allows for effective planning and forecasting of future demand.
-Estimation and planning of appropriate resources and technical ‘Level-Of-Effort’ required to maintain business and deliver new or upgraded IT services.
-Working closely with the Head of IT and other Senior Stakeholders, define and deliver appropriate enterprise level technical strategies, processes and solutions in line with industry best practice.
-Ensuring best practice is adhered to in terms of infrastructure security including compliance with PCI-DSS, GDPR and SANs standards.
-Ensuring DR Plans are fit for purpose and regularly tested.
-Researching and keeping up to date with emerging technologies.
-Working collaboratively with colleagues in the department to deliver technical solutions to rapidly evolving business requirements.
-When required, provide 3rd line technical support for IT services including on-call cover.
-Build, maintain and manage strong collaborative relationships with third party suppliers.
-Identify and drive continuous technology improvements
Experience you'll need:
-Designing and managing Windows Server based Infrastructure.
-Designing and managing Office365 implementation (including Exchange Online).
-Designing and managing virtual environments (VMWare).
-Network design and support/management including experience with routing, switching and VLAN / VPN configuration (either Cisco or HP).
-Management and Administration of Storage technologies (HP 3PAR).
-Designing and managing Disaster Recovery Environments.
-Strong understanding of digital standards, tools and methodologies and how best to apply and deploy these.
-Comprehensive understanding of existing and emerging technologies and related practices.
-A strong understanding of Infrastructure Security best practice, with exposure to the PCI-DSS standard.
-Good understanding of management principles & practice including team development and performance management.
-Project Management of IT infrastructure implementation.
Other experience we’d love to see:
-Ability to influence, manage and motivate staff through 1:1s and team meetings.
-Experience of working effectively with non-technical stakeholders including senior managers and directors.
-Experience developing business cases and infrastructure strategies.
-Experience managing suppliers.
-Resilient, proactive and positive attitude and approach.
-Ability to author technical documentation
Ideally you’ll have relevant IT certifications such as MCSE, MCITP, VCP, CCNA, etc. and an ITIL v3 Foundation qualification, or relevant working experience.