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Income officer

Posted 5 February by Retinue Solutions Ended
The role

Orbit currently have a fantastic opportunity to join their Incomes team as an part time Income Officer (Account handler).

Your role will be to provide advice and assistance to customers on all areas related to income recovery. You will also be responsible for maximising income through tenancy enforcement and negotiation.

About you

To be a good fit for this role we are looking for someone with excellent all-round customer service and IT skills. You will be first point of contact to deal with customer enquiries and proactively contact customers to resolve debt issues and negotiate repayment arrangements.

To fulfil this part time fixed term contract effectively you must possess previous experience of working in a housing management, credit control or a debt management role. A good understanding of domestic budgeting, debt management and the benefit systems will also be essential.

You must be willing to travel when required and be able to work shifts between the hours of 8am-8pm.

Please find attached the role profile for the full job description.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

About us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

How to apply

To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Sommer Currie at Retinue Solutions, on .

Recruitment Schedule

Advert closes- 19th February

Shortlisting - 21st February

Interviews- TBC

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Required skills

  • Empathy
  • Negotiating
  • Time Management
  • Written Communication
  • Verbal Communication
  • Intermediate Excel
  • Customer Focus
  • Influencing
  • Self-Motivated
  • Basic Word
  • Universal Credit
  • Strong Teamwork
  • Rents Knowledge
  • Multi-Agency Partnership Working

Reference: 34397269

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