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Inbound Sales Representative (Coventry City Centre)

Posted 2 February by SiTEL Featured Ended

Sales Representative - Warranty Provider

About Sitel

Sitel is an award-winning call centre outsourcing provider that has been a leader in its field for over 25 years on an international basis.
Our operations span over 135 centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific.

Our Coventry branch opened its doors in October 2014 and has been rapidly expanding ever since, turning into one of the city’s most prominent new employers in the local market. The site employs 300 staff providing front office solutions to a variety of leading brands, and has become widely known as Sitel’s global outbound hub.

The Role

We have fantastic opportunities for a team of dedicated full-time Customer Service Advisors on our Product Replacement and Inbound teams to join our Coventry City Centre site, working on behalf of Domestic & General, the UK’s leading specialist warranty provider. Domestic & General look after over 600 different types of electrical items for 16 million customers in 15 countries around the world. Putting brilliant service at the heart of what they do is why major brands throughout Europe now rely on Domestic & General to look after their valuable customers.

You will be answering inbound calls and making outbound calls to existing customers regarding the replacement of their household appliance and bookings of engineers and repairs. You will be arranging the replacement and delivery of their items, informing them of any extra charges and upselling any additional warranties and add-ons.


  • Great communicators & an excellent telephone manner
  • Enthusiastic, target driven with a flair for sales
  • Computer literate
  • Passionate about delivering exceptional customer service
  • Excellent written English, spelling and grammar skills
  • GCSE A* - C Required including English

Hours - 37.5 hours/week. (Operational hours: 8am-8pm, Mon-Sat)

Pay - £7.15 per hour or £7.50 (If aged 25 or above) + Attractive Monthly Commission Scheme + Corporate Benefits/Discounts

#WhySitel - Benefits of working for our company

  • 20 days’ holiday + statutory bank holidays
  • Attendance reward bonus scheme
  • Free NVQs onsite
  • Onsite paid training
  • Excellent Career Opportunities
  • A fun working environment
  • Potential for lift share
  • Reduced Gym Membership - Everyone active
  • Eye Care Vouchers
  • Pension schemes
  • Corporate discounts
  • Childcare Vouchers
  • Fruity Monday! Free fruit every week

Required skills

  • Call Centre
  • Commission
  • Contact Centre
  • Customer Service
  • Sales

Reference: 34380444

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