Inbound Customer Service Specialists

Posted 22 February by Adecco UK Limited Easy Apply
Inbound Customer Service Specialists
Trafford Park
£17,500 (Rising to £19,000)

If you are looking for a career and wanting to join a business that promotes from within and develops its staff to have opportunities across the business then apply immediately today!

*not to mention the unrivalled perks & benefits such as, free parking, on-site canteen, amazing workspaces, no bank holidays, structured and detailed training, only 1 in 3 Saturdays, shuttle buses, on-site Costa coffee, monthly events, pension scheme, birthday wine!…

They currently have opportunities within the business due to massive growth this year, and are looking for customer service advisors to join the business!
This is a permanent full time role based on a rota;

2 Weeks - Monday - Friday 8:00AM-4:30PM
1 Week - Monday - Thursday 11:30AM-8:00PM + Friday - 10:00AM-6:30PM
With 1 in 3 Saturdays - 8:00AM-4:30PM (One day off back in lieu)

Duties (Initial duties)

-Taking inbound calls from banking customers in order to deliver world class customer service whilst resolving any issues such as amendments to contact details, general balance and transaction enquiries, ordering of cards, external transferring of funds ect..
-Operating within quality guidelines and external regulators specifically the FCA
-Handling initial complaints and escalating to complaints department if required.
-Protection of client privacy and commercial confidentiality.
-Maintaining and hitting KPI targets.
-Undertaking further duties determined as reasonable and necessary in fulfilment of the role.

What we are looking for
-Strong experience within Customer Service (Retail, Hospitality, Telephony)
-Team player with a 'can do attitude'
-Takes pride in working in a corporate and professional environment.
-Comfortable with maths (Grade C GCSE Maths)
-Confident, outgoing with an ability to build strong customer relationships.
-Ability to work under pressure whilst maintaining a professional and positive attitude.
-Ambitious with a desire to develop and progress.

If you are interested in the role please get in touch today -

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Banking
  • Cusotmer Service

Reference: 34534922

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