Inbound - Call Centre - Customer Support

Posted 22 May by REED
An exciting opportunity has arisen within an ambitious company situated in the heart of Watford on a permanent, full time basis.

Do you have experience working in a busy call centre environment?

Would you like to work for a rapidly growing, forward thinking, business?

Do you have a passion for customer service?

If so, my client wants to meet you!

Hours are on a shift rota basis and will include some weekend hours.

This position would suit someone who can offer flexible hours, polite telephone manner, motivated and driven individual ideally with prior inbound call centre experience, although not essential as training is provided.

Your responsibilities will include, but aren't limited to;

- Dealing with inbound customer enquiries and deal within within a timely and efficient manner
- To follow up with customer who require an outbound call to process their order or payment and deal with quickly and effectively
- To assist in providing technical support to our customers regarding line and broadband faults
- To log and monitor all written inbound communications from customers, ensuring all replies are made within a timely manner
- Import and export of data to and from CRM system and supplier portals
- Manually enter data into the CRM system and supplier portals
- Anything else that may be required of you to work as an effective team

To make a success of this position you must have the following;

- Excellent telephone manner
- A passion for resolving customer queries
- Good communication and reporting/administration skills
- Good general knowledge of MS packages
- The drive to learn and do a job well

This company will be relocating shortly to Tolpits Lane therefore access to your own vehicle is highly preferred as public transport links aren't reliable

Full training will be provided.

Only successful applicants will be contacted due to a high volume of applicants.

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you looking to work within a busy call centre environment?
Do you have exceptional customer service?
Would you like to be a part of an ambitious, growing company?
Do you have good MS skills?

Reference: 38037665

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