Customer Advisor – Contact Centre
Co Operative Bank
The Co Operative Banks pride themselves on being the voice of an ethical bank, they require customer services advisors to build the Co Op profile as whilst delivering the best possible customer service on each call. As a genuinely ethical bank, the Co Op are passionate about doing the right thing for every single customer – and so must you be as you enjoy great training, career development and every chance to shine.
Well renowned for providing customers with a first-class service – as part of the Customer Advisors Team, you’ll be no different. Whether you’re transferring money, promoting products or resolving problems, you’ll put their needs at the heart of every call. In return, you’ll be provided with a fantastic working environment built on teamwork and mutual respect, plus all the support and guidance you need to develop a rewarding career.
To join us as a Customer Advisor, you’ll need excellent communication skills, solid product knowledge and experience of building customer relationships. Matching products to individual needs won’t be a problem for you. Of course, you’ll take great pride in what you do, and have a genuine passion for providing the best possible customer experience.
As a company Co Op are not content with helping to change the future of ethical banking. They want to make a difference within communities too. That’s why they are looking for a Customer Advisor who can’t wait to get started. Someone who knows what it means to be fair, responsible and focused on equality for all. In return, you’ll enjoy feeling inspired by a talented team, ongoing training, great benefits and the support to grow your skills, confidence and career with a bank that cares.
The centre is open 24/7, your hours of work are likely to be between 6am - 10pm (***full flexibility between these hours Monday-Sunday is required). Shifts will always be given in advance and flexible shift patterns are available.
X5 days training 9am-5pm Monday-Friday
Please be aware that all offers of employment for this role are subject to a background check, including criminal (DBS) and financial checks.
£16k (£8.80 ph)
-6am-10pm fully flex Monday-Sunday
All flexi shifts rota basis 6am-10pm including 2 weekends out of 4, all training 9am-5pm Monday-Friday
Monday-Friday 9am-5pm x5 days
Very intense- systems, processes, security measures etc
Password changes, setting up standing orders, statement requests, general customer service
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