In-Person Customer Service Expert - EV

Start date: ASAP

Duration: 6 month contract

Pay rate: £13.13 p/h + bonus

Location: Aldgate, London

Are you interested in electric vehicles? Are you passionate about turning the world green? If you're ready to join us in driving positive change and shaping the future of mobility, we want to hear from you!

About the role

The EV Expert is a new and unique role within our business, to help 'account manage' drivers into electric vehicles.

- Build 1:1 relationships with hundreds of existing and onboarding drivers
- Take them on an in-person, personalised journey around what switching to an EV might mean in their specific circumstances.
- Present & talk through in-person slides on EV fundamentals, how charging works, types of electric vehicles available, and showcase incentives and external special offers available such as discounts on charging and vehicles
- Provide follow up support and further consultation via phone and messaging, answering drivers questions while they consider what options might suit them the best
- Present GoElectric seminars to groups of 10-20 drivers explaining the benefits of switching an electric vehicle & conduct Q&A
- Facilitate on-site test drives for drivers in an electric vehicle
- Work with our 3rd party Vehicle Solutions partners' representatives on-site to introduce drivers where appropriate

What you will need:

Experience; 2 years previous experience in a sales or account management role - experience with Electric Vehicles or Charging is nice to have, but not essential
Highly self-motivated: excited to come in every day and make great things happen
Empathetic & understanding: handling objections in a considerate way
Solutions orientated: able to take drivers' concerns and work out solutions that specifically address their personal circumstances & requirements
Customer-focused: you love spending time with drivers and recognise they are a highly important part of our business
People person: able to collaborate effectively with Operations team members and other core support Experts in the Greenlight Hub, working together to help drivers into EVs