Import Operations Manager ffwdg

Import Operations Manager - Freight Forwarding ( Air import Key Accounts )

Job Description

The Import Operations Manager overseas and manages all aspects of the company’s operations related to air imports.

This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI’s, working closely with the Client Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression.

Responsibilities

1. Import Co-ordination

. Manage the full import process for Key accounts from start to finish & to include Crosstrade

. Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions )

. Ensure smooth operations for the department

2. Customs clearance

. Act as the key contact for both the customer & our internal Customs Management team

. Support staff with the customs clearance process

3. Supply Chain Efficiency

. Streamline import processes

. Work with relevant internal teams to enhance efficiency

. Facilitate timely deliveries

4. Invoicing / Billing

. To ensure timely & accurate billing / invoicing

. Check reports and queries from the customer & our own finance department.

5. Compliance

. Ensure that your department adhere to import regulations & customs requirements

. Stay updated on industry changes & industry news

Qualifications

1. Experience

. Previous Manager / Team Leader Experience within an import operations department is essential – minimum of 4 years is preferred

2. Skills

. Strong organisational, leadership & communication skills

. Attention to detail

. Knowledge of customs procedures

. Ability to multi task & prioritise when required

. Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial )

. At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods

Salary & Benefits

. Salary range varies based on experience

. Additional benefits such as performance related bonus

. Company pension scheme after probation period

. 25 days annual leave plus bank holidays