Import Customs Clearance Clerk

Posted 13 January by Freightserve

Freightserve recruitment are looking for an experienced Import Customs Clearance person for a busy Freight company based in the Basildon area.


    • Liaise with the import operations team on a daily basis to receive customs information for shipments on Company's worldwide’s import service.
    • Communicate with customers, both agents and direct private individuals regarding their customs clearance both on the phone and over email.
    • Monitor both internal and external emails and respond to customers/colleagues when required.
    • Check commercial documentation for accuracy and resolve issues when detected.
    • Use Datafreight to complete import customs entries, keying the specific details into the system to generate the import duty and VAT figures.
    • Ensure the importer is provided with correct and up to date information on customs procedures where possible and refer to the HMRC tariff for information.
    • Charge duty/VAT deferment fees to importer prior to cargo being released.
    • Monitoring Destin8 and CNS for holds placed on shipments by Port health, border force etc. and alert the import operator to ensure they can plan around the delay.
    • Communicate with the import team and keep them updated with clearance information as the process progresses
    • Check the emails for automatically generated clearance print outs and attach them to the customs entry to scan over to the operator to confirm release of the shipment.
    • Provide assistance with entry checking to ensure a high level of accuracy is achieved before the customs entry is sent through to HMRC.
    • Liaise with government bodies by email and telephone with regards to shipment holds, duty reclaims, trading standards queries and port health.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Application questions

Import Oceanfreight?
Customs entries?

Reference: 41485817

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