HR Officer

Posted 3 days ago by Reed Human Resources Easy Apply Featured
International matrix organisation in Sutton are seeking a HR Co Ordinator for their shared service team.  The organisation operates in 180 counties and employs over 28,000 staff worldwide.  The role is to support group employees, managers and HR Partner with first line advice on HR policies and operational support.

• Responsible for understanding each division’s policies/procedures/processes in a complex matrix organisation
• Responsible for processing job data changes through manager self-service or entering manually as requested by HR, Management, Finance or Payroll, issuing letters to employees to support the job data changes
• Responsible for validating and analysing personnel changes through self-service or entering manually as requested by HR, Management, Finance or Payroll
• Processing voluntary terminations through manager self-service and involuntary terminations entered manually as requested by HR, including absence management calculations
• Providing advice and guidance to employees and managers on the Company’s HR policies and procedures and on all the self-service systems.
• Answering questions on Absence Management including entitlement issues, cancelling absences, process for approval, etc. and to be able interpret and analyse issues as they arise
• Answer questions on annual PDP document and process and ensure correct interpretation of divisional differences as employee and/or managers have questions
• Responsible for entering CWR’s/POI’s on the PeopleSoft system in a timely manner and maintenance of their records. Answer queries on time reporting for CWR’s/POI’s, system questions and process terminations as necessary
• Monitoring fixed term employees end dates and liaising with employee, manager or HRBP as necessary, issuing letters as appropriate for extensions/contract ends; liaising with new hire team for full time conversions
• Answering questions on overtime/time reporting, assisting with system navigation and keying data when required
• Provide assistance with the annual compensation cycle where necessary
• Responsible for keying all miscellaneous allowances e.g. First Aid/Fire Marshall, keeping PeopleSoft records up to date and ending allowances when necessary
• Responsible for keying mass data changes, mass uploads etc. as directed by HR/Payroll e.g. cost code changes/acquisitions
• Process other transactions as required
• Must be flexible to support other teams based on workload in accountabilities and tasks
• Operate to a set of agreed SLAs focusing on ensuring that the SSC meet the business needs. Including responsibility for applying continuous improvement to further drive increased efficiency, effectiveness and quality of service provided

• Understanding and experience in the use of HRIS systems, PeopleSoft preferred
• Educated to A-level or equivalent standard
• Numerate with strong IT skills in Microsoft Word, Excel and Outlook

Skills/Experience
• Excellent communication skills (both written and oral), with the confidence to deal with all levels of staff including management
• Excellent customer service skills
• High level of accuracy and attention to detail
• Administrative/Customer Service experience, preferably in a large HR department
• Experience of working with confidential and sensitive data
• Ability to plan schedules and organise tasks according to priorities
• Knowledge of HR processes and terminology, with a basic understanding of employment law would be advantageous

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34395787

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