Hotel Operations Manager - Norfolk Coast

Posted 2 August by Norwich Hospitality & Leisure Easy Apply Featured
I am Currently recruiting for a luxury Hotel Based in North Norfolk who are looking for a Hotel operations Manager.

The main Purposes To manage the revenue and marketing of the hotel. To be responsible for all aspects of operational, financial and people management within the departments associated with the role. To operate as a duty manager for the hotel when required.

Key Responsibilities

Manage the profit and loss of the Reservations Department. Ensure that key measures of success and targets are met.

 Driving sales in all aspects of the reception department to maximise profit, with a particular focus on room revenue. Concurrently monitoring minimising refunds and complaints

Provide leadership to the reception team and inspire them to support the owners’ and management team’s vision for the hotel
 Use social media to help expand the reach of the business

 Deliver the guest offering in line with the brand vision; ensure that exceptional service is provided to Hotel guests.

 Ensure the well-being and safety of guests and colleagues in the department

Develop leisure packages that will entice people to stay whilst gaining tangible business

Be aware of market trends and react accordingly

To seek out business and link with travel groups as required

Expand business opportunities through wedding bookings, events and group bookings

 Recruit team members for the Hotel as required

 Lead the team; provide direct line management support to the HODs

 Filter down information, as required, to the team, that is given by senior management

 Propose a structure for the development of team leaders and team members

 Hold regular performance reviews with the teams under your leadership; provide regular feedback and coaching to team leaders. Organise training and development for the team

 Represent the department at all relevant meetings; report back group issues to own Hotel team.

This is a fantastic opportunity for the right candidate to really make a difference in the running in this successful hotel.

if interested please email CV to darren.sartain@reedglobal or simply apply below.

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Reference: 35538810

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