Hosted Solutions Specialist

Posted 31 March by Peoplecom Ltd Easy Apply

Hosting telecommunications UC storage co-location "managed hosting" vmware

Hosting Solutions Specialist

Up to £35k pa base plus bonus and benefits

Exeter

  • Provide Specialist Support to customers - both internal and external - across a portfolio of high-end managed and hosted products.

To include;

Managed / Shared Hosting

Leased Lines

Co-location

Storage & Backup

Virtual Server Hosting

VoIP Telephony (SIP)

Microsoft Hosted Applications

  • Pro-actively undertake fault trend analysis in relation to Managed Solutions and Systems 'in-life’ to ensure they remain fit for purpose and adequately meet client needs.
  • Provide both ad-hoc and formal support across the team as required, to ensure that technical skills remain at the level required to provide an exceptional service to our client base.
  • Provide an escalation and support for complex technical solutions issues.
  • Work closely with other dedicated technical teams, as well as Technical Solutions and Product Development, on product and platform implementation - including the formulation of detailed and robust 'in-life’ support plans.
  • In conjunction with the customer, service provider(s), and inter-departmental colleagues, undertake technically detailed diagnostic and troubleshooting routines.
  • In the event of an MSO, and in liaison with all relevant departments, undertake 'emergency’ fault diagnostics and resolution.

Required skills

  • Hosting
  • Telecommunications
  • VMware
  • Hosting Services
  • Managed Hosting

Reference: 34537539

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