Helpdesk Team Lead / IT Support Analyst

Posted 19 April by IT Talent Solutions Ltd
Easy Apply
£25,000 - £35,000 per annum, inc benefits
Bolton , Lancashire
Permanent, full-time

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Posted by IT Talent Solutions Ltd

Heldesk Team leader required my my client based near Bolton.

My client is seeking a tech-savvy leader to manage a UK-based Desktop Support Team, ensuring top-notch technical support for 1800+ users. Lead by example, meet SLA's/KPI's, and foster team growth. Key duties: manage team, optimize help desk, handle escalations, and drive customer satisfaction. Desired: CompTIA Network+, Windows Server, IT certifications. Skills needed: Windows OS, networking, customer service, team management. Ideal candidate is proactive, communicative, and adept at problem-solving

Qualifications:

Comptia Network+. Microsoft Windows 10 and above.

Microsoft administering windows server 2012 and above.

Knowledge Required: Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites.

Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above.

Reference: 52506157

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