Helpdesk Support Engineer

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

Helpdesk Support Engineer
Egham/Staines Salary up to £25,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.

Key Responsibilities

• Providing support for c450 end users, including office and remote users

• Provide face to face, floor walking and remote telephone troubleshooting support to end users

• Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member

• Working within a team to ensure all calls are responded to within SLA targets & requirements

• Building and maintaining Desktops / Laptops (HP & Dell)

• Ensuring that support tickets are dealt with promptly and appropriately

• Reasonable understanding of IT hardware and Windows OS and software is essential.

Personal skills

• Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively

• Be a self-motivated and independent learner

• Can communicate effectively in different ways and to people with different levels of knowledge

• Be able to apply critical questioning to get to the root of the problem quickly

• Have a basic understanding of IT concepts and can resolve technical problems.

• Have a can-do attitude and show empathy for people

• Strong organisational skills and the ability to adhere to company procedures and deadlines

• Motivated to learn and pursue a career in IT

• The ability to work both alone and in a team

• Professional attitude and a strong work ethic

• Strong Troubleshooting and fault-finding skills

• Have the ability to work collaboratively with people from different disciplines and cultures

• Excellent customer services experience / telephone manner

Desirable skills

• A degree (in an IT discipline) preferred but not essential.

• Office 365, knowledge using IOS & Android

Benefits:

* 3% pension contribution (After 6 months probationary Period)
* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions