This job has ended. Find similar jobs.

Helpdesk Operator HDO587 shift work

Posted 1 February by Gi Group Easy Apply Ended

Helpdesk Operator (HDO587) shift work

Location: Tidworth

Purpose: To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments in order that contractual requirements are met.

Salary: Competitive

Aspire Defence Services Limited is working alongside the Ministry of Defence, the Defence Infrastructure Organisation (DIO) and our partners to deliver a modern, fully serviced, flexible living and working environment across the four garrisons in Aldershot and Salisbury Plain for over 18,700 soldiers. If you would like to be part of this exciting, thriving organisation, please see our website at for current vacancies.

Currently, we are recruiting for the following:

Key Responsibilities:

* Answer all incoming calls to the Helpdesk efficiently in a calm and professional manner and in accordance with HD guidance notes.
* Accurately log requests into the IFS system. To manage incoming calls prioritising work and allocating jobs, ensuring priority jobs are allocated and responded to within the relevant timescale.
* Conduct customer call backs periodically in line with Helpdesk Supervisor instruction.

Experience & Skills Required:

* Maths & English Literature GCSE grade C or above.
* Experience in all Microsoft packages.

Please Note:
* Hours of work are, 15 hours per week. Sat & Sun + Bank holidays - 0700-1500 1100-1900 1500-2300 and 2300-0700 (worked on a rota basis).

Closing Date: 09 February 2018

If you are interested, would like further information and to apply please do not hesitate to contact Daniel Pyle at Gi Group on and email your CV

Reference: 34373691

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job