Head of Transport Operations, Nationwide

The Head of Transport Operations will hold full accountability for transport sites nationally as well as the strategic development of the Transport Network within DHL. This role supports the M&S Clothing and Home business. The role will be managing the development of the transport networks with a focus on maximising both profitability and customer service levels.

Client Details

DHL Supply Chain, is the world's leading logistics provider. They combine management and value-added services with their customised, integrated logistics solutions to drive resilience, efficiency, improve quality and create a competitive advantage. A company who are proud of their track record of promoting internally, this is a rare opportunity to join the business at this level.

Description

Responsibilities will include:

• Responsible for multiple transport operations nationally
• Lead and develop the Transport Operational teams, with transport managers being direct reports.
• Manage and develop transport network nationally and integrate nationally, to optimise cost and unlock synergies
• Investigate / implement DHL initiatives through the Transport division to drive value for both the Customer and DHL
• Implement and manage transport TMS
• Collaboration within the transport Network to optimise profit and performance for the Customer and DHL
• Succession Planning and team development
• Manage change within the network, whilst maintaining service levels
• Monitor and challenge performance levels across all sites
• Analysis of any network changes / requests and detail impact of changes to the Network and costings
• Look at achieving costs and efficiency for the customer and service
• Strategic network management and planning

Other Responsibilities will include:

• Ensure effective communication processes are established and maintained for both internal/external customers
• Build and maintain Customer relationships
• Budget and cost management
• Attend Customer performance and service reviews
• Ensure customer projects and activities are planned and resourced for success
• Managing transport site relationships to drive continuous improvement
• Workload planning (Staffing & Volumes)
• Service Performance
• Manage 3rd party usage and service levels
• To ensure a standard approach to Best Practice across all sites
• Operational Continuous Improvement
• Adhere to customer specific procedures
• Compliance with company and local statutory obligations regarding working time legislation, operator licensing, Health & Safety and Path to Quality
• EOS action identification, resourcing and follow-up
• Manage team in fair & consistent manner & in line with DHL Diversity & Respect at Work Policy
• Provide team members with regular performance feedback including robust year-end evaluations
• Support development priorities by providing on-the-job development activities/training programs for immediate team members

Profile

This is a rare opportunity to join DHL externally at this level. To be considered for this role you must have strong leadership experience and a customer focused approach. You must have significant Transport Management experience (5+ years minimum) and have managed a fleet of significant size (c200+).

You will be able to demonstrate a track record of leading and developing teams and be financially astute with experience of planning and forecasting as well as budget management and cost controls. You must have CPC National/International.

Job Offer

• Competitive salary
• Car/Car Allowance
• Bonus
• Other benefits