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Resident Service Associate Location: Head Office - Didsbury Salary: 31,968 Our Resident Service Associate will support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing. For over 20 years, Plumlife have been helping buyers with affordable homeownership while also providing high-quality sales and marketing, facilities management and lettings services to developers, local authorities and property companies. As well as selling hundreds of properties a year, we manage over 6,000 homes too. As a profit-for-purpose organisation, community is at the heart of everything we do and we’re led by a purpose to help people and create great places to live. What you’ll be doing Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process. To run regular resident engagement events Carry out regular inspection of all common parts reporting any defects. Any other duties reasonably required What we need from you Experience of working within the Rent to Buy / Market Rent business or estate agency team An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. Ability to manage time &amp; priorities effectively whilst working between different sites. Effective ICT skills Knowledge of marketing techniques for promoting developments This role is subject to a basic DBS check A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What you’ll need You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised The ability to work to deadlines and under pressure A person who is prepared to be flexible and sometimes help out outside their usual role when necessary The ability and willingness to work weekends and evenings when required during the initial letting period is essential The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. To work at our developments or from our Head Office base in Didsbury as required Full driving licence and use of own car What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare scheme starts at no contribution level with 1250 of savings available per year (option to increase &amp; add family members) Ways of Working¦ We offer some hybrid and flexible working Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward &amp; Recognition ¦ You Count Rewards are individual reward’s for going ‘above &amp; beyond’ Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague The Market Place ¦ high street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream ¦ You can access savings opportunities and early access to wages Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 26th February 2026 Shortlist date: 27th February 2026 Interview date: TBC

Resident Service Associate

System Accountant Location: Head Office - Didsbury Salary: 41,315 You’ll be instrumental in the continual effective running of the Core Finance Systems (Open Accounts/eBIS/RAM) including reporting, and will manage projects to streamline finance processes both within the team and across the wider organisation. What you’ll be doing · Supporting existing Finance Systems including maintenance and housekeeping of systems alongside rollout of upgrades and improvements · You’ll have an active role in Finance continuous improvement involving mapping and redesigning workflows to create efficiencies within the team · Implementing new Finance Systems through all stages of project. · Maintaining and implementing interfaces between various business and Finance Systems · Collaborating with IT and financial staff to meet business requirements. · Training and supporting team members in the use of Financial Systems and procedures What you will need · Finance Qualifications (e.g. AAT/CIMA/ACCA) · Upkeep and understanding of Chart of Accounts · Strong understanding of Financial reporting and building of Financial reports in different systems. · To have a good understanding of IT, databases, and have exceptional excel skills; · Excellent communication skills and stakeholder management experience What we need from you · As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role What we give you in return for your hard work and commitment · Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) · WPA ¦ Healthcare auto enrolled at no contribution level with 1250 of savings available - option to increase &amp; add family members · Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays · Flexi time ¦ Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year · Greater Working ¦ We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability · Professional fees ¦ The business pays the cost of one professional membership fee for each colleague · The Market Place ¦high street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much more · Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Closing date: 18th February 2026 Shortlist date: 19th February 2026 Interview date: TBC

System Accountant

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