Looking to work for a global leader with operations in more than 50 countries? Look no further?!
The team of Administrators , provide complete administrative support to the Service function across Europe.
You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail.
YOUR RESPONSIBILITIES WILL INCLUDE:
*Ensure all Administration functions are carried out to agreed standards and timelines.
*Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status.
*Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries.
*Work with sales colleagues to provide customer information when required.
*Accurately record customer information on the Service database.
*Ensure all repairs and printer swap out agreements are shipped and repaired on time.
*Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints.
*Ensure clear and concise exchange of information with all relevant departments.
*Fluent English plus fluent spoken and written German language skills.
*Previous customer service/administration experience, preferably within a business to business environment.
*Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential.
*Professional, articulate, good verbal communication.
*Strong administrative and organisational skills.
*Results-oriented with a can-do attitude.
*Excellent time management and planning skills.
*Team player who is supportive of others.
*Able to work under pressure, manage key objectives and work to targets.
*A completer finisher who delivers winning results.
If you are interested please contact Claire on or emailing your CV to . Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
- "administrator" "German"
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