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German Language Customer Service Advisor

German Language Customer Service Advisor

Posted 29 March by executive careers Easy Apply Ended

Our German Language Customer Care Advisors provide excellent customer service to our customer network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of our Company.

The role will include but is not limited to:

  • Develop positive relationships with customers to provide excellent customer service
  • Use bespoke IT systems to resolve and process customer orders and queries
  • Take prompt and appropriate action for the customers
  • Assist new customers with their enquiries and setting up accounts
  • Process and complete administration of payments
  • Collaborate with colleagues to help us be the best we can be
  • Develop product and process knowledge to continue providing excellent customer service
  • Be a proud ambassador of our Company and brands to customers and colleagues

Key Attributes

  • Passionate about delivering customer service
  • Fluent in speaking and writing German
  • Willing to learn how to use a variety of bespoke IT systems
  • Positive and engaging communication skills
  • Ability to work in a team, ask for help and trust colleagues
  • Problem-solving skills to take the initiative and develop your knowledge

Required skills

  • Customer Care
  • Customer Service
  • German
  • Telephone Manner
  • Swiss German

Reference: 34441512

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