General Manager

General Manager (Ecommerce/Multi-Customer) - Distribution - Northampton - Up to £90,000 + Package

About the Company

Our client is committed to delivering excellence in logistics. As the General Manager of the Northampton depot, you will lead a dynamic team in a fast-paced, ecommerce / fulfilment multi-customer operation serving both B2B and B2C customers. The focus is on exceeding customer expectations, driving high standards across the site and growing the business.

General Manager (Ecommerce/Multi-Customer) - The Rewards

• Competitive salary up to £90K + Package
• Car/allowance
• Management bonus up to 20%
• Friendly, safety-first working environment.
• Company pension scheme and generous holidays.
• Cycle to work scheme and employee benefits platform.
• Opportunities for career development and progression.
• Training enrichment and multi-skilling in a dynamic working environment.

General Manager (Ecommerce/Multi-Customer) - Requirements

• Proven General Manager experience in a high-volume, omni-channel, ecommerce/fulfilment multi-customer operation.
• Inclusive leadership skills with a track record of developing and motivating management teams to achieve personal and contractual KPIs.
• Strong interpersonal skills to establish effective communication channels with colleagues and stakeholders.
• Experience in stakeholder management and building effective working relationships with customers.
• Budgetary and financial controls experience, including Closed Book contracts and customer reviews.
• Passion for delivering continuous improvement initiatives.
• Adaptability and experience with various warehouse management systems.
• Flexibility to meet the demands of a 24/7 operation during peak periods.

General Manager - Responsibilities

• Provide on-site operational leadership and accountability for the Northampton depot, overseeing a team of approximately 350 colleagues.
• Ensure the ongoing operation consistently exceeds customer requirements in terms of service, financial goals, KPIs, and operational standards.
• Champion a culture of safety, health, and environmental excellence, embedding a mindset of safety in all activities.
• Motivate and develop the site management team and colleagues, driving excellence on a day-to-day basis.
• Drive high levels of employee engagement and maintain the site's excellent reputation within the local community.
• Proactively seek out initiatives and continuous improvement opportunities to add value to our customers' business plans and supply chain strategies.
• Operate in a "Closed Book" environment, making key decisions and driving performance to achieve success.
• Foster a culture of efficiency and continuous improvement by implementing appropriate methodologies
• consistently. If you feel that your experience, skills and characteristics are suitable for this role please apply today.

About Us

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