Full-Time Membership Administrator

The Chartered Association of Building Engineers is looking to appoint a Membership Administrator to provide administrative support within an established membership team.

The role requires a strong candidate who would have the ability to provide a high level of customer service to both existing and potential members seeking information about routes to membership.

Description

Main Duties and Responsibilities

• Provide advice and support to individuals seeking membership of the Association
• Process membership applications
• Answer telephone /email enquiries regarding a variety of membership related processes, including retirements, resignations and upgrades
• To update membership records with updated information for example contact details.

Candidate Profile

The successful candidate will:

• Be confident in communicating in writing and verbally
• Have experience of providing administrative services within a team environment
• Have the ability to work under their own initiative and to prioritise efficiently and meet deadlines
• have excellent office experience, be proficient in the use of Microsoft Office and willing to learn to use a bespoke membership system.
• Be willing to travel to off-site exhibitions/events on the occasional basis
• Be accustomed to working in a fast-paced environment
• Be able to manage a complex workload and, at times, conflicting priorities as well as tracking progress on a wide range of tasks
• Have excellent attention to detail, including record keeping
• Have a professional manner
• Have the ability to adapt to change.