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French Customer Service Advisor

Posted 4 April by Mulberry Recruitment Featured Ended

French Customer Service Advisor
Salary £19,000
Location: Farnborough

Our client based in Farnborough is looking to recruit a French Customer Service Advisor.
The successful candidate will provide excellent customer service to the client and to help in the general smooth running of the Customer Service function
You will also provide support to the Account Managers (where appropriate).

Key Responsibilities

Taking incoming calls from retailers and sales staff including the general public
Advising price and delivery information
Providing Product information and support to retailers and consumers
Order Processing from faxed, scanned, emailed and telephone orders
Dealing with any daily enquiries coming from Account Managers and Head Office, providing support and relevant information
Handling after-sales and warranty returns claims and processing orders to provide replacements
Deal with issues and problem escalations to Managers
Any other duties as deemed reasonable by Customer Service Manager


Ability to work in a fast-paced environment
Work well under pressure and to tight deadlines
Able to use own initiative and work as part of a team
Customer focused
Confident nature
Strong IT skills
Good organisational skills
Excellent communicator
Keen eye for detail

Reference: 34739732

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