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First Response Administrator

Posted 7 March by Employment Specialists Ltd Ended

First Response Administrator - £15,000 - £17,000

A major name in the Insurance industry with a record of consistent growth is looking to recruit a First Response Administrator into its professional and friendly team.

You will provide a support function to the Operations Manager and all members of the Company, to ensure the office operates efficiently on a day to day basis.

Main tasks

  • Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
  • Respond to enquiries from clients and customers received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information is obtained
  • Validate policy details and set up new insurance claims on the Claims Management System
  • Scan and index all incoming claims post and distribute
  • Maintain accurate data on the Claims System
  • Maintain efficient and an accurate filing system
  • Type letters/memos/emails/ and deal with correspondence as appropriate
  • Greet and look after visitors
  • Ad-hoc project work

The successful candidate will have:

  • Experience working in a busy office environment
  • Be confident when communicating with people both internally and externally
  • Be organised and accurate with a helpful approach
  • Maths and English GCSE's grade A-C

This is a great opportunity to utilise your administration skills within a professional and forward thinking insurance organisation.

This is a permanent and full time role offering normal office hours.

Please note you will need your own transport for this position.

Required skills

  • Customer Service
  • Insurance
  • Administration

Reference: 34631343

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