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Endoscopy Booking Administrator
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Endoscopy Booking Administrator

Posted 30 January by Your World Healthcare
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Salary icon £12.00 per hour
Location icon Brighton , East Sussex

Endoscopy Booking Administrator

Location: Brighton

Parking: Not Specified

Job Type: Temporary

Duration of booking: Expected to last up to March 2024

Proposed start date: ASAP

Sector: Healthcare

Working environment: Hospital

Band: 3

Pay Rates:

£12.00 Paye Inclusive of holiday pay

All of the rates are depending on skill and experience

Working Days and Hours: Monday-Friday, 09:00-17:00

Full Time preferable but Part Time will be considered; workers will need to commit to a minimum of 22.5 hours per week?

Remote working option: Non-Hybrid Role, working on site each day is essential

Job Purpose

To be the first point of contact for Patients, GP’s, Consultants, Nursing staff, External Agencies, and the multidisciplinary team in regard to any procedure appointment and enquiry


  • To register new patient referrals and send for clinical triage in order for the urgency of the appointment can be highlighted by a clinician
  • To index referrals in the Trust referral management system so that the correct clinician can review the referral
  • To update patient demographic in the Trust patient administration system at the point of referral registration
  • To book, amend and cancel outpatient appointments for patients via the telephone to confirm these details by letter using the patient administration system
  • To work to targets and objectives, managing workload or telephone calls, booking of appointments, dealing with queries , data management and general daily duties
  • To respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients where English is not there first language
  • To provide and receive complex and sensitive information to and from patients about their appointment and give explanations and instructions clearly and concisely where barriers to communication may exist
  • To raise and escalate any questions where you do not have the solution for the patient so that this can be investigated to ensure that there is no delay to patient treatment
  • To follow the patient access policy when booking and amending patient appoints and to always book patients in order, by waiting time and by clinical urgency
  • To ensure that the correct appointment type is booked. For example, the correct procedure with the correct Endoscopist in accordance with Department policy and schedule
  • To organise hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation
  • To initiate and arrange blood tests prior to certain procedures
  • To update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referral
  • To answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained
  • To cancel clinics in line with Trust policy, ensuring the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another date
  • To ensure the correct recording of cancellation reason and input into the appropriate system, ensuring that all updates are recorded in the referral comments
  • To book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible.
  • To ensure the appropriate preparation (prescription medication) and instructions are issued to the patients prior to procedure
  • To update patient demographics on the Trust patient administration system at time of booking if there has been a change
  • To ensure that text message confirmations are sent when making or amending appointments
  • To work under pressure, maintaining the ability to multi-task whilst dealing with complex and sometimes emotional situations, such as cancelling patient appointments at short notice
  • To problem solve and escalate any issues and record all information accurately
  • To always maintain professionalism when dealing with patient’s and colleague, ensuring that the expected standards at work are maintained
  • Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required in order that support/assistance can be arranged
  • Undertake any other duties that are required in line with the job holder’s grade, experience and job title

Qualifications, Skills and Experience

  • 5 GCSE’s or equivalent qualifications including English Language Grade A-C
  • NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience
  • Proven experience of providing a customer focussed service
  • Proven experience in an administrative role
  • Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
  • Proficient IT skills and experience of Microsoft packages
  • Excellent written and verbal communication skills combined with an effective and courteous telephone manner
  • Ability to develop and maintain professional relationships across all levels including Senior Clinicians, Administration teams, members of the public
  • Ability to plan, organise and prioritise workload in a methodical manner
  • Ability to meet deadlines
  • Good attention to detail and ability to problem solve
  • Able to use own initiative
  • Tactful and diplomatic
  • Reliable and consistent
  • Demonstrate ability to work within a team
  • Commitment to service development and achieving a high quality service
  • Proficient IT skills including keyboard skills and experience of Microsoft Office programs

Reference: 52034092

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