The following job is no longer available:
Endoscopy Booking Administrator.
Ended Featured
Easy Apply

Endoscopy Booking Administrator.

Posted 30 January by Your World Healthcare
Be one of the first ten applicants
Salary icon £12.00 per hour
Location icon Brighton , East Sussex

Endoscopy Booking Administrator

Location: Brighton

Parking: Not Specified

Job Type: Temporary

Duration of booking: Expected to last up to March 2023

Proposed start date: ASAP

Sector: Healthcare

Base: Healthcare based

Band: 3

Pay Rates:

£12.00 Paye Inclusive of holiday pay

All of the rates are depending on skill and experience

Working Days and Hours: Monday-Friday, 09:00-17:00

Remote working option: Non-Hybrid Role

Travelling for work purposes: Not Specified

Job Purpose

To be the first point of contact for Patients, GP’s, Consultants, Nursing staff, External Agencies, and the multidisciplinary team in regard to any procedure appointment and enquiry

Duties

To register new patient referrals and send for clinical triage in order for the urgency of the appointment can be highlighted by a clinician
To index referrals in the Trust referral management system so that the correct clinician can review the referral
To update patient demographic in the Trust patient administration system at the point of referral registration
To book, amend and cancel outpatient appointments for patients via the telephone to confirm these details by letter using the patient administration system
To work to targets and objectives, managing workload or telephone calls, booking of appointments, dealing with queries , data management and general daily duties
To respond to patient needs and ensure that their individual needs are always met, making adjustments where required in order for them to access the care that they need. For example, booking interpreters for patients where English is not there first language
To provide and receive complex and sensitive information to and from patients about their appointment and give explanations and instructions clearly and concisely where barriers to communication may exist
To raise and escalate any questions where you do not have the solution for the patient so that this can be investigated to ensure that there is no delay to patient treatment
To follow the patient access policy when booking and amending patient appoints and to always book patients in order, by waiting time and by clinical urgency
To ensure that the correct appointment type is booked. For example, the correct procedure with the correct Endoscopist in accordance with Department policy and schedule
To organise hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation
To initiate and arrange blood tests prior to certain procedures
To update referral urgency and sub-specialty information on the Trust patient administration system following a clinical review of every referral
To answer telephone calls from patients, GP’s, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained
To cancel clinics in line with Trust policy, ensuring the correct approval process has been followed. This will involve cancelling patient appointments and where possible re-booking to another date
To ensure the correct recording of cancellation reason and input into the appropriate system, ensuring that all updates are recorded in the referral comments
To book 2WW suspected cancer appointments according to national guidelines, ensuring that patients are seen within two weeks of referral and escalating where this is not possible.
To ensure the appropriate preparation (prescription medication) and instructions are issued to the patients prior to procedure
To update patient demographics on the Trust patient administration system at time of booking if there has been a change
To ensure that text message confirmations are sent when making or amending appointments
To work under pressure, maintaining the ability to multi-task whilst dealing with complex and sometimes emotional situations, such as cancelling patient appointments at short notice
To problem solve and escalate any issues and record all information accurately
To always maintain professionalism when dealing with patient’s and colleague, ensuring that the expected standards at work are maintained
Organise and prioritise assignments to complete work in a timely and efficient manner, particularly when there are changes in workload or demands. Escalate as required in order that support/assistance can be arranged
Undertake any other duties that are required in line with the job holder’s grade, experience and job title

Qualifications, Skills and Experience

  • 5 GCSE’s or equivalent qualifications including English Language Grade A-C
  • NVQ level 3 in Business Administration or Customer service or equivalent qualifications or relevant experience
  • Proven experience of providing a customer focussed service
  • Proven experience in an administrative role
  • Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
  • Proficient IT skills and experience of Microsoft packages
  • Excellent written and verbal communication skills combined with an effective and courteous telephone manner
  • Ability to develop and maintain professional relationships across all levels including Senior Clinicians, Administration teams, members of the public
  • Ability to plan, organise and prioritise workload in a methodical manner
  • Ability to meet deadlines
  • Good attention to detail and ability to problem solve
  • Able to use own initiative
  • Tactful and diplomatic
  • Reliable and consistent
  • Demonstrate ability to work within a team
  • Commitment to service development and achieving a high quality service
  • Proficient IT skills including keyboard skills and experience of Microsoft Office programs

Questions

Do you have experience working as an Endoscopy Booking Administratorin the NHS or Healthcare?

Do you have experience working as a Booking Administrator?

Do you have experience working within Endoscopy Department?

Are you looking for temporary work?

Do you meet the criteria above and available to start immediately?

Reference: 52033887

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job