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E-commerce Customer Service Advisor

Posted 4 January by Top Discounts ltd Ended

We are a rapidly growing online retailer of bathroom products and now looking for a customer service adviser to join our small team.

Job Duties will include but not be limited to:

  • Dealing with customer enquiries promptly and professionally by email and telephone.
  • Identify customer requirements and recommends items.
  • Taking sales order over the phone and by emails.
  • Assist with online administration
  • Creating and managing product listings on website
    Manage sales order for dispatch
  • Plan and arrange delivery for dispatching the orders
  • Monitor the progress of customers order and resolve any delivery issues
  • Arrange collection of return products
  • Keep track on customer issues and resolve promptly and professionally

Skills required:

  • Extremely organized and excellent at multitasking
  • Self-motivated
  • Reliability
  • Enthusiastic
  • Attention to detail and work well under pressure.
  • Willing to help out with all other tasks and duties

Working hours and Pay packages:

  • working hrs: Monday to Friday, and 1 Saturday on a monthly basis.

8:30am till 17:30pm, including 1 hour lunch break.

  • £16,500 to £20,000 depending on experiences. (This pay counts for Mon to Fri, Sat work is paid additionally.)
  • Immediate start preferred.
  • 28 days holidays including bank holidays.

Required skills

  • Communication Skills
  • Computer Literate
  • Customer Service
  • Organisational Skills

Reference: 34132459

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