Our client is seeking a Customer Service Advisor to join their busy Customer Service team of 5. We are looking for an individual ideally with some previous customer service experience in a similar commercial role. The ideal candidate will need to be able to deal with both retail and trade customers and be able to communicate in both Dutch and English professionally by telephone, email, live chat in a fast paced, varied and fun environment.
*Process customer orders, by telephone and email
*Present new products and promotions, up and cross sell additional products to customers
*Successfully resolve customer queries and concerns
*Respond to customer enquiries providing product and basic nutritional advise
*Track and expedite parcel deliveries
*Liaise with various internal departments
*Operate as one team with sales, marketing, ecommerce and show team based in the Netherlands
*Record and respond effectively to customer complaints, process refunds and returns
*Ideally, 1 year previous experience in a fast-paced customer service environment
*Natural ability to work accurately and concisely under pressure
*Excellent problem solving and customer care skills
*Ability to learn and navigate multiple systems and software with ease
*Flexible approach with willingness to adapt to customers in multiple countries
*Enthusiastic and driven work ethic with friendly and professional manner
*Excellent verbal and written communication skills
*Fluent Dutch and English language skills essential
*Careful attention to detail, able to effectively manage customer queries and issues
*Ideally previous experience of dealing with inbound customer calls and resolving queries
*Team player with effective interpersonal skills
*Good persuasion, negotiation and administration skills
*Resilient, able to deal effectively with stress and conflict
*Self-confident, quick learner
*A decision maker (within scope of responsibilities)
*Ability to plan, organise and prioritise a busy and changing workload daily
*Desire to engage with customers to identify and pursue up/cross selling opportunities
*Position based in rural location in Worcestershire UK, must be driver with own transport
*Hours: 09.00 - 17.00 hours Monday - Friday
This is a fantastic opportunity to work with one of the worlds leading providers within their field. If growth and development is what you are looking for then this is a fantastic time to join our clients business and to be part of something very special.
if you have any questions regarding this vacancy then please contact Nick at our Worcester office on .
The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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