About XPand:

Established in 2000, we are a privately-owned UK company with six working sites in the UK backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.

Our Core Values:

Empathy

“We have each other’s backs. No role divides when help is needed”

Passion & Drive

“We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”

Integrity

“We talk to and treat others how we would expect to be treated, no matter the position within the company”

Customer Focused

“We create real value for our clients. Delighting and exceeding customer expectations”

Team

“One Team, one goal”

Summary

In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.

To assist in the use of information technology and digital technologies within the company. Support the implementation of the company’s IT strategy and ensure that all systems necessary to support its operations and objectives are in place. The goal is to maximise the value of information technology to support Xpand's business growth

Key Duties and Responsibilities: 

• IT Systems Monitoring and Maintenance: Assist in monitoring and maintaining IT systems, including Microsoft 365 and Cargowise.
• 1st and 2nd Line IT Support: Resolve 1st and 2nd Line IT support requests inline with ITIL best practices.
• Application Support: Provide support for applications, including Cargowise, ensuring best practices are followed.
• License Management: Manage licenses for IT services.
• Inventory Management: Assist in ordering and managing inventory of IT and networking equipment.
• User Security Maintenance: Maintain and upkeep user security, including security passes.
• Internal Directory Updates: Update the internal company directory and create quality newsletters for internal staff.
• Collaboration with IT Strategy Manager: Work closely with the IT Strategy Manager, providing insights and suggestions on improving IT practices within the organization.

Person Specification:

• Willingness to learn and explore new IT technologies..
• Clear communications skills with great attention to detail.
• Able to build relationships with team members and contribute as part of a team.
• Able to listen and clearly articulate responses to customers.
• Has patience when dealing with customers.
• Can follow processes.
• Can deliver requested tasks on time.
• Ability to manage time efficiently and prioritise workload.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Benefits: 

• Annual leave; 23 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days.
• Volunteer Day: Additional 1 day per year paid to give back to the local community.
• HSF: Health cash plan service that XPand contribute to
• Pension scheme
• Free Parking
• Paid sick leave, after probation.
• Long service financial rewards.
• Death In Service benefit of x3 salary

Future Prospects:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!