Desktop Support Engineer

Arcas Technology is partnered with a leading financial services company based in London who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis.

The has arisen to join them to provide IT support to all areas within the business, based in the London office. You will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required.

Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships.

Key Responsibilities

• Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk.
• Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security.
• Assist in planning maintenance and upgrade of system as and when required.
• Improve and streamline existing systems and processes.
• Identify issues with root cause analysis.
• Create and maintain system documentation as it relates to system configuration, mapping, processes and service records.
• Assist with the management of 3rd party vendors and suppliers.

Key Skills Required

• Strong understanding of Windows 10, including installs, configuration and security best practice.
• Experience using Intune, Defender and Autopilot.
• Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office.
• Understanding of backup concepts and adhering to backup strategies and technologies.
• Experienced with Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls.
• Good understanding of ITIL working principles.
• Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups.
• Understanding of web protection solutions. Experience using Zscaler is desirable but not essential.
• Good organisation and project management skills.
• Excellent written, oral, and interpersonal communication skills.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritise and execute tasks in a fast-paced and challenging environment.

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.