Data Centre Technician

Data Centre Technician

£28000 - £32000

Farnborough

Must Haves/Additional Information

• Copper Cabling
• Fibre Cabling
• Customer Service Focused
• Flexible
• Team Player

Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance.

On call - 5% of salary as an annual bonus, will be required one in every 5 weeks.

Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00

Description

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers
• Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
• Perform audit work for clients cabling and hardware and produce supporting documentation
• Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
• Act as an access host for visitors of our clients to their Data Centre’s
• Maintain a professional and disciplined approach at all times when working within client Data Centre’s
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
• Show competency with local policies and procedures of our third-party Data Centre providers
• Ensure Data Centre’s are in a clean and presentable manor at all times
• Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
• Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required:

• Must meet SC and BPSS security clearance vetting and approval requirements
• Previous experience in a similar role would be advantageous but not essential
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions
• Well organized and self-motivated with the ability to work alone and as part of team
• Excellent written and verbal communication skills
• Full UK Driving License and personal car is essential for this position
• Logical in your approach to troubleshooting, problem solving and fault diagnosis
• Ability to take ownership of issues and following through to resolution
• Willingness to learn with friendly, professional and flexible attitude