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Customer Support Engineer

Posted 4 April by Kelburn Recruitment Ltd Easy Apply Ended

Our client is a well respected and established company with a recognised brand name. With a multi national customer base, they produce a range of products for the consumer market. A job is now available for a Customer Support Engineer to join them at their facility in County Durham on a permanent basis.

The Role:

* Liaise with different parties to provide quality technical support to the customer

* Authorise standard operations and repair times

* Draft technical bulletins for issue

* Attend client and customer visits as required (overnight stays when necessary)

* Prepare reports

* Plan and manage training events

* Provide assistance with warranty claims

* Provide technical support to a number of parties

* Handle customer and client calls

* Any other Ad hoc duties as required

The Person:

* Ideally HNC qualified or equivalent in an engineering subject

* Good knowledge of manufacturing techniques

* Engineering background desirable but not essential

* Must have prior experience of dealing with customers

* Excellent interpersonal and communication skills

* Enthusiastic and self motivated

* Must hold a valid driving licence and passport and be prepared to travel

This is a great opportunity to work with an established company and in return they will offer an attractive salary and company benefits to the successful candidate. If you think this could be the role for you, then don’t delay and apply now.

Required skills

  • Customer Service
  • Engineering
  • Manufacturing

Reference: 34540983

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