Customer Support Advisor

Exeter/Reading/Glasgow/Hybrid

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary

• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year

• Annual Lifestyle Allowance: £300 to spend on an activity of your choice

• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter

• Private Health Insurance: Provided by Vitality

• Group Income Protection Scheme

• Charitable Fundraising: Matched funding for your efforts

• Cycle to Work and Gym Flex Schemes

• Internal Coaching and Mentoring: Available throughout your time with us

• Training and Career Progression: A strong focus on your development

• Family-Friendly Policies

• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for a dedicated and professional Customer Support Advisor t to join our dynamic team. The ideal candidate will be responsible for ensuring that customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience

The role will involve:

• Ensuring our customers' technical enquiries and issues are addressed promptly and professionally, providing an exceptional customer service experience.

• Utilising the ITSM system to accurately record and manage all Service Desk interactions, with appropriate prioritisation communicated back to our customers.

• Supporting the Technical Support, DevOps, SRE, and Development teams in diagnosing and resolving customer-impacting bugs and issues.

• Contributing significantly to knowledge enhancement by proactively creating and updating knowledge base articles, thereby facilitating fault resolution at first contact.

About You

You will have exceptional customer service skills to ensure enquiries and issues are addressed promptly and professionally.

You will also have/be:

• Ability to manage multiple tasks and work under pressure, with attention to detail and commitment to quality

• Strong analytical and problem-solving skills to determine appropriate resolution and business impact

• Excellent communication skills to deliver a world-class customer experience at every contact

• Previous experience in a technical support role would be advantageous

• Proficiency in using IT Service Management (ITSM) systems to record and manage all Service Desk interactions

• Basic Windows and networking troubleshooting skills, IT security knowledge (firewalls, anti-virus), and experience in technical authoring

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform. We are proud to be an equal opportunities employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.