For: Customer Success Service Representative, 12 month Fixed Term Contract
Our client deals with online managed content distribution and printing of posters, brochures, booklets and flyers to 140 countries around the world and contracts with over 2,000 companies.
Meyer-Scott have been dealing with this organisation since its inception in 1998 and have placed a large number of local people with this business from art workers, to customer service staff, packers and sales.
Very welcoming business, based on a Business Park with friendly large open plan offices offering free car parking.
They are seeking a Customer Success Representative to work within a team dedicated to the success of their customers.
Accept and reply to customer enquiries via phone, email or chat and follow up on customer issues not immediately resolved.
Upload files and build documents and place orders on the client website per customer product specification.
Educates customers on product functionality and value to increase the level of satisfaction and success.
Sets priorities and makes competent decisions based on the data at hand and be able to process the multiple aspects of issues and come to a resolution.
Use effective interpersonal skills-Establishes good relationships by helping customers feel valued, appreciated, and shows concern and empathy for their benefit.
Works with internal groups to triage and resolve customer enquiries.
Hours of work: 37.5 per week (must be able to work flexible shifts)