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Customer Services Team Leader

Posted 20 February by Randstad Employment Bureau Easy Apply Ended

Are you an experienced Customer Support/Service Team Leader? Are you looking for a new permanent career, working as part of a well known, large, corporate company? Do you want to work in a varied role, for a business offering clear progression paths? If so, please read on....

I am recruiting for a Customer Support Team Leader to join a modern and successful company based centrally in Swindon, This is a permanent opportunity, paying £24,000 - £26,000, dependent on experience, you will work Monday to Friday - office hours only and ideally will be able to start within 3 weeks.

It will be your responsibility to manage a small team of Technical Support Advisors, including monthly reviews and supporting the advisors with some daily tasks - you will need to be proactive and passionate, with a technical mind.

Benefits:

*Company pension scheme
*Company perks scheme via Corporate Perks
*30 days holiday per year (28 for first year) which includes the Bank holidays
*Subsidised canteen (includes little perks such as free vending machine drinks and fruit).
*Free parking on-site
*Quarterly company performance bonus

Key Responsibilities:

*Identify areas of improvement and support processes

*Handle customer escalations

*Roll out new support processes - delivering training, coaching and team meetings

*Client interaction

*A thorough understanding of call centre operations, technologies an processes

*Directly manage, develop, motivate and organise your team - ensuring objectives are hit and quality standards are met

Skills and experience needed:

*2 years + of team leader experience

*Fluent, written and spoken English + plus another language

*Strong people management skills - the ability to lead and motivate a team to hit targets

*Willingness to identify customer trends and issues

*Strong team player and role model

*Well organised, prioritising and multi tasking

*Able to relate to others and build strong working relationships

*Technical knowledge and experience is desirable

If this sounds like the perfect role for you, please apply and get in touch!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Reference: 34518874

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