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Customer Service & Sales Assistant - great location in Covent Garden

Customer Service & Sales Assistant - great location in Covent Garden

Posted 7 April by REGENT gifts Ended

REGENT gifts is a family run multi-channel retailer based in Covent Garden, London. Personal service, tailored to individual needs and preferences of every customer, is a core value of our company, which specialises in gifts for all occasions.

The business is growing through rapid expansion of the product range and entering new online and international marketplaces which is creating new opportunities in a highly dynamic and increasingly competitive market place.

We are looking for a high performing and hard working candidate who goes the extra mile to deliver excellent customer service and maintain our excellent feedback ratings.

Role Objectives

  • Convert leads into sales
  • Fulfil customer orders accurately and on time
  • Provide excellent customer service in-store, by phone and online
  • Manage stock position
  • Maintain a well-merchandised sales floor

Key responsibilities:

  • Raise awareness of REGENT gifts’ events, promotions, products and services
  • Explain to customers REGENT gifts brand and differentiation
  • Communicate to customers by phone, email and specialised software
  • Log customer enquiries and convert leads into sales
  • Fulfil customer orders accurately and quickly and manage returns
  • Personalised simple customer orders
  • Conduct accurate stock checks and update online stock position
  • Receive new deliveries and conduct quality checks
  • Manage storeroom so that products are easy to find and in the right place
  • Document product details and write product descriptions
  • Maintain clean and tidy shop and storeroom
  • Demonstrate flexibility and competence at all times
  • Work effectively as part of a team

Required skills

  • Computer Literate
  • Customer Service
  • Inventory Control
  • Order Processing
  • Sales

Reference: 34852176

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