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Customer Service Representative

Posted 7 March by First Choice Staff Ended

Scope Reporting into the Customer Services Manager, this role delivers professional, customer service for our collect business

Responsibilities & Duties will include;

  • Portraying an excellent company image to customers encouraging repeat business
  • Act as a focal point for customers for the provision of a wide range of information
  • ensure Customers needs are fully met Take orders accurately
  • including associated administration when required Identify customer requirements
  • resources to ensure delivery to the satisfaction of the customer Liaise with customers
  • solve problems & Complaints
  • Develop relationships and build rapport with internal and external customers
  • communicating with customers for future orders / utilising spare capacity etc Investigate customer queries
  • Ensure customers are kept informed and are kept updated with any changes in the status of their orders
  • monitoring orders
  • Resolve cash sale enquiries where appropriate Ensure the Order to Cash process is followed at all times to allow prompt payment from our customers Investigate and update customer invoice queries

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

Reference: 34627133

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