Do you share our vision of exceeding customer expectations to provide a first- class service to our communities?
If so, our Customer Service Representative may be your next career move!
With a huge emphasis on customer service and acting as the customer's champion, you'll visit our customers in response to their metering queries, as well as carrying out surveys to provide our contractors with information that is essential for them to complete further work. You'll also conduct water regulations inspections on newly installed underground and internally fitted pipework.
Assisting with general water consumption queries, carrying out meter options surveys and ensuring you manage scheduled work in the most effective way will all play a part in your daily routine ensuring that we provide only the best experience for our customers.
Educated to GCSE standard (or equivalent) with passes in Maths and English, you'll have experience of working within a customer service environment. An NVQ in Customer Services is advantageous.
A confident communicator with strong influencing skills, especially when interacting with customers, you'll also be comfortable working alone and managing your time on a weekly basis.
If successful in your application, you'll benefit from access to a company vehicle, so a full UK driving licence is essential. If you are offered the role, the status of your driving licence may be checked.
This role is part of an exciting new alliance between Anglian Water Services Ltd, Clancy Docwra Ltd and The Kier Group. By applying for this role you give your consent for your application details to be shared for recruitment purposes with these companies.
Love every drop, love every customer.
Anglian Water is not your typical water company. Just take a look at our Love Every Drop strategy that underpins everything that we do and you'll start to get a feel for our culture. It's collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do! If you care about excellent customer service, your career and the environment, then we want to hear from you. We believe that equal opportunities means inclusion, diversity and fair treatment for all.
- Customer Service