Customer Service Representative

Posted 26 January by Maloy & Flynn Recruitment Ltd

Customer Service Representative

East Goscote - LE7 3XD

£7.50ph

Maloy & Flynn are currently recruiting on behalf of a client that create premium polyurethane fabrics partnered with personalized attention to each and every customer. My client is looking for a customer service representative to join their team and assist customers with daily needs and issues as they arise, process purchase orders, daily job tasks and responsibilities.

Main Responsibilities:

  • Enter customer purchase orders (check stock, check pricing).

  • Ownership of Customer Service inbox and prioritising orders, queries and sample requests.

  • Telephone calls (checking stock, checking status of orders, errors) etc.

  • Daily housekeeping of customer accounts ensuring all are current and correct.

  • Process any Gratis Purchase Orders

  • Resolve any Customer Complaints and investigate any errors that were made.

  • Calculate freight quotes for Customers.

  • General office administration.

  • Processing relevant customs documentation for deliveries outside the EU.

  • Processing and monitoring flame treatment kits.

  • Use of CRM system to capture communications from customers.

  • Tracking deliveries, exceptions, arranging collection.

  • Ordering stock from Head Office.

The ideal candidate will have a full clean driving license, experience on Word and Excel, excellent written and communication skills and a can do attitude.

Reference: 34331289

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