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Customer Service & Help Desk Assistant - Pamers Green N13

Customer Service & Help Desk Assistant - Pamers Green N13

Posted 17 September by Housing Recruit
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Customer Service & Help Desk Assistant - Pamers Green N13

Company Headquarters: Palmers Green N13

*** working for a leading repairs & maintenance company ***

** job offers high prospects and career progression **

*** working with an excellent Director & team ***

Business Description:

Established North London Housing Group

London Headquarters: Palmers Green, London N13

This is an exciting opportunity to work with a long established organisation who are leaders within their fields and who offer excellent career progression.


To support our expansion we are looking to fill a number of office based roles and have an immediate requirement for an Customer Service & Help Desk Assistant.

Reporting to the Repairs Manager, your duties will be:

  • Answering high volume inbound calls and assisting customers with specific enquiries and job bookings
  • Scheduling all work onto PDA’s using the correct job lengths and within specified timescales
  • Scheduling work to contractors
  • Update worksheets with changes and status’s of each customer job
  • Provide a high level of personalised customer service at all times
  • Liaise with engineers to book follow on jobs for customers
  • Create further interest in the company's services by inviting customers to use all services and products offered
  • Logging and following up of Emergency call out orders
  • Chase orders that are awaiting materials with Contracts Manager/Quality Manager/Contractors
  • Rescheduling of Follow-on orders and updating the Clients
  • Monitoring/acknowledging/reschedule rejected works from subcontractors
  • Updating system with relevant notes
  • Liaising with Repairs Manager regarding orders nearing Completion Target
  • Monitoring orders to ensure completion within specified target
  • Deal with all telephone planning enquiries
  • Support of contract and admin staff


Mon - Fri, 7.30am-5pm

Essential Requirements:

• Attention to detail
• Clear communication skills
• Exceptional customer service
• You have to love talking to all kinds of people
• Proven background in customer service, either in a face-to-face, retail or customer service centre setting, the ideal applicants will know that just turning up to work is not enough - you have got to want to do a good job and offer the best service to the customer from the first call taken on shift to the last
• Polite and positive attitude, behaviour, drive and determination is what the client is looking for!
• Must be computer literate.

Personal Specification:

The Ideal Candidate must have:

  • Excellent organisational skills and be able to work to deadlines
  • Excellent telephone manner
  • Good knowledge and experience using the MS Office suite, particularly Excel and Outlook
  • A willingness to 'muck in’ and carry out a variety of tasks as necessitated by a small business
  • The ability to work on own as well as taking direction from others but most importantly to manage their time effectively.
  • Be keen to work in an office environment and be a part of a busy team.

In return for your skills and experience, you will receive;

  • Competitive salary
  • 20 days Annual Leave
  • An excellent team to work with

This is an outstanding role, where the Managing Director and the Management Team play a key role in your development within the organisation.

We are a company with a reputation for hiring and training people to achieve their potential. They believe passion and a willingness to learn and work hard is the recipe for successful career progression.

If you feel you have the right attributes for this role and you have the drive and ambition to excel within the LHD please send us your CV and a cover letter explaining your suitability for the role.

Thank you and we look forward to receiving your applications.

Candidates with experience of: Customer Service, Helpdesk Scheduler, Helpdesk Job Scheduler, Helpdesk Job Planner, Helpdesk Coordinator, Helpdesk Job Coordinator, Customer Service Advisor, Scheduler, Operations Scheduler, Install Scheduler, Engineers Scheduler, Operations Assistant, Install Coordinator, Installations Coordinator, Operations Coordinator, Installations Planner, Operations Planner, Planner, Repairs Co-Ordinator; Inbound Call Operator; Scheduler; Planner; Engineer Scheduler; Social Housing; Repairs Planner, Maintenance Scheduler; Helpdesk Administrator; Appointment Booker; Repairs Scheduler; Maintenance Planner; Controller; Repairs Controller.

Reference: 38926582

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