A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months from the beginning of January.
Key responsibilities are as follows
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.
You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.
Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do
Ideally looking for someone who has worked in an office based Customer Service role
Excellent interpersonal skills and able to pick things up quickly
Excellent on Word & Excel
Must be immediately available or on short notice
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