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Customer Service Consultant

Posted 14 May by Nationwide Ended


As the world's largest building society, we're owned and run for the benefit of our members and customer service is always at the heart of what we do. As we grow from strength to strength we need Customer Service Consultants in our busy Dunfermline call centre, to deliver the legendary service we're known for.

Who we're looking for

Knowledge of financial services would be handy, but the right attitude is what means most to us, so we'll provide full product training, with a clear career development plan, which you'll own and we'll support.

We believe in the power of mutuality. So we'll invest in you from the start, with industry leading training to develop the listening, problem solving and product expertise you'll need to succeed, and on-going training throughout your career

What you'll be doing

As part of our friendly Dunfermline team you'll be taking customer calls, understanding their needs and resolving their queries. From supplying account information to processing an overdraft request, you'll always have the full support of your manager and the wider team to help you ask the right questions and provide the right option for the customer.

The extras you'll get

If you put a lot in, it's only fair you get a lot out. As well as a starting salary of £16,000, rising to £16,500 after your probation, you'll enjoy flexible shifts, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

If you're looking for a customer service job in Dunfermline, that leads to a career with real prospects, click apply today and send us your CV to take the first step towards building society, Nationwide.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Graduate
  • Customer Service Advisor
  • Inbound Call

Reference: 35129111

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