£19000 - £24000
Halo Recruitment have partnered with a fantastic client based in the Crawley area who are looking for Customer Service and Sales advisers to join their fast paced, dynamic team.
You will be working in a busy contact centre for a friendly and professional team. Dealing with various communication methods including; both inbound & outbound calls, web chats, and email communications, you will be a highly motivated individual who can deal with high volume enquiries whilst providing the best possible customer service. Data capture and appointment conversion will be your primary objective.
This role will involve working 40 hours per week on a rotating shift pattern. Shifts will fall between the hours of 08:30 and 20:00 and will be 8 or 10 hours in length. A 1-hour unpaid lunch break will be provided. Applicants will also be required to work weekends on a rota system, as per the needs of the business.
We are looking for people who are self-motivated and enthusiastic to join our successful team. Supporting our Sales Teams, you will be able to work efficiently and accurately under pressure. You should have good communication and excellent customer service skills, with previous experience of working in a contact centre essential.
- Dealing with enquiries via telephone, webchat, and email.
- Capturing customer data and recording on our in-house CRM system.
- Providing information to customers when requested.
- Taking ownership of enquiries and following to resolution.
- Arranging sales appointments.
- Taking ownership of your own personal development, maintaining an update to knowledge of vehicles and products.
- Escalating customer service issues as and when necessary.
- Upselling products and services when required.
- Route incoming calls to appropriate departments
Key Skills & Attributes
- Previous experience in a busy contact centre - minimum 1 year.
- Excellent communication skills both verbal and written, with an ability to build rapport with customers and co-workers.
- A passion for delivering excellent customer service.
- Collaborative and able to work effectively with others.
- Ability to multi-task and prioritise work.
- Ability to work under pressure and to able to meet tight deadlines.
- Computer literate.
- Confident, approachable and always willing to offer assistance to customers and other team members.
- Excellent attention to detail and accuracy.
- Well organised and flexible.
- Knowledge of finance, insurance or the motor trade would be an advantage.
- Full clean driving license preferred.
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